Terms &
Conditions

Zeolla Solutions provides copywriting and research services for migration documents. These are not legal services and are not immigration advice. They are not covered by legal professional privilege, the Queensland Law Society professional indemnity scheme, or the QLS Professional Standards Scheme.

Every document we produce must be reviewed by a registered migration agent or an Australian legal practitioner before it is lodged or relied on. We write to the instructions and the evidence supplied to us; we do not exercise professional judgement about the merits of an application, advise on which visa to pursue, or communicate with the Department on your behalf.

Where the material supplied does not support a conclusion, we will tell you in writing rather than write around it. What we will not do is assert something the evidence does not carry.

Each service has an intake form setting out the answers and documents required. Work begins when the intake is complete and payment is confirmed, not when the form is first submitted.

You are responsible for the accuracy of what you supply. Salary figures, occupation codes, dates, worksites and business details are taken as given, and a report built on an incorrect figure will have to be redone at additional cost.

Where something is missing we ask once, in a single message. Delay in supplying it moves the delivery date by the same period.

Labour market test reports are governed by the advertising, which we run ourselves: 28 days of advertising, plus up to five working days for interviews where a candidate meets the criteria. That period is set by the visa requirement and cannot be compressed.

Other reports are delivered within 10 to 12 working days of a complete intake and confirmed payment. A faster turnaround can be chosen on the order form and is charged as a percentage of the service price: 5 to 7 working days at 30% more, 1 to 2 working days at 50% more. The Subclass 407 reports carry their own published turnaround prices.

If you are working to a lodgement date, tell us on the form. If we cannot meet it we say so before you pay.

Prices shown on this site are in Australian dollars and include GST. Payment in full is required before work begins.

You may pay by PayPal at the time of order, ask us to invoice you, or have us send the payment link to your client. Nothing is payable until we have confirmed scope and price in writing.

Changes to scope after work has begun, and revisions requested more than thirty days after delivery, are charged separately and quoted before they are carried out. Where a matter is scoped case by case, the fixed quote we give you in writing is the price.

Revisions within the original scope are included for thirty days from delivery. That covers corrections, clarifications and adjustments arising from the material already supplied.

A change of position, occupation, nominee, business or visa subclass is new work, not a revision, and is quoted separately.

Copyright in every report remains with Zeolla Solutions. You receive a limited, non-exclusive licence to use the report, in the format supplied, for the migration application it was prepared for.

The report may not be resold, redistributed, published, or used as a template for other matters, and our templates, research methodology and document structure remain ours.

Zeolla Solutions accepts no responsibility for the outcome of any visa application, nomination or sponsorship, and no responsibility for compliance with any legal requirement. Both rest with the registered migration agent or legal practitioner acting on the matter.

Our liability in connection with any engagement is limited, to the extent permitted by law, to the fee paid for the service in question.

Nothing in these terms excludes any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Personal information is handled in accordance with the Privacy Act 1988 (Cth). Files are used only for the engagement they were supplied for, and are not disclosed to anyone outside our team without your instruction, except where disclosure is required by law.

We do not use client files as examples, samples or training material.

If you cancel before drafting has begun, the fee is refunded less any research or advertising costs already incurred on your behalf. Once drafting has begun the fee is not refundable, because the work has been performed.

Advertising placed as part of labour market testing cannot be refunded once it is live.

These terms are governed by the law of Queensland, Australia, and the parties submit to the jurisdiction of the courts of that state.